Terms of service
Last updated: October 30, 2026
1. About These Terms
Welcome to TOP WAVE. These Terms of Service explain the rules that apply when you visit www.topwavehome.com, use our online store, or purchase our products.
In these Terms, “TOP WAVE,” “we,” “us,” and “our” refer to the business identified in the Contact Information section below. “Services” means our website, online shopping features, content, and related customer services.
Please review these Terms before placing an order. By using the Services or submitting an order, you agree to these Terms to the extent permitted by applicable law.
Our Shipping Policy and Return & Refund Policy form part of the terms applicable to your purchase. Our Privacy Policy explains how personal information is handled.
Nothing in these Terms removes or limits consumer rights that cannot legally be excluded.
2. Eligibility and Account Information
You must have the legal capacity to enter into a purchase agreement. If you place an order on behalf of a business or another person, you must have authority to do so.
Please provide accurate and current contact, billing, and shipping information. You are responsible for protecting your account credentials and notifying us promptly if you believe someone has accessed your account without permission.
You may not use another person’s identity or payment method without authorization.
3. Product Information
TOP WAVE offers home textiles and accessories, including pillow covers, pillow inserts, throw pillows, and bed skirts.
Before ordering, review the selected product’s dimensions, materials, color, quantity, package contents, and care instructions. Pillow covers and pillow inserts are sold separately unless the product listing expressly states otherwise. Furniture, bedding, and other styling accessories shown in photographs are not included unless identified in the listing.
Product photographs help illustrate appearance and styling. Screen settings, lighting, and natural material variations may affect how colors and textures appear. These differences do not remove our obligation to supply products that conform to their descriptions and applicable legal requirements.
We may update product listings, introduce or discontinue items, and adjust available quantities. Changes to a listing do not automatically change the terms of an order already accepted.
4. Orders, Payment, and Cancellations
Submitting an order is a request to purchase the selected products. An automated order receipt confirms that we received your request; it does not necessarily mean that every item is available or that the order has been accepted.
We may decline or cancel an order when an item is unavailable, payment cannot be authorized, there is a material listing error, or there is a reasonable concern about fraud or unlawful activity. We will contact you using the information provided with your order. If payment has been collected for an order we cannot fulfill, we will refund the affected amount.
You authorize the payment method selected at checkout to be charged for the order total, including applicable shipping charges and taxes.
Please check your selections and address carefully before submitting your order. Once processing or shipment begins, we generally cannot accommodate requests to modify, combine, or cancel an order. This operational restriction does not limit any cancellation or refund rights required by law, including rights relating to shipment delays.
5. Prices, Promotions, and Wholesale Orders
The price and currency shown at checkout apply to your purchase. Applicable shipping charges and taxes are displayed before you complete payment. Any additional import charges, where relevant, are described in our Shipping Policy.
Prices and promotional offers may change for future purchases. Discount codes are subject to their stated eligibility conditions, exclusions, and expiration dates. Discounts cannot be combined unless the offer expressly permits it.
Sale items are non-returnable, subject to applicable law and the exceptions described in our Return & Refund Policy.
Wholesale purchases may be subject to a separate written agreement or order confirmation. Where a separately agreed wholesale term conflicts with these Terms, that specific term applies to the wholesale transaction, subject to applicable law.
6. Shipping and Delivery
Shipping options, processing estimates, delivery estimates, and shipping charges are explained in our Shipping Policy and at checkout.
For most standard orders, processing is estimated at 1–3 business days. Standard delivery is estimated at 5–7 business days after shipment. Processing time and delivery time are separate.
Delivery dates are estimates unless a specific guarantee is expressly provided. Carrier disruptions, weather, and other circumstances may affect delivery. If we cannot ship within the applicable promised period, we will provide any notices, cancellation options, and refunds required by law.
Please provide a complete and accurate delivery address. Contact us promptly if you discover an address error or experience a delivery problem.
If a shipment is confirmed lost in transit, we will handle the issue in accordance with our Return & Refund Policy, including an available replacement or a refund. Mandatory consumer protections continue to apply.
Available destinations and shipping services are determined at checkout. Any Prime delivery benefit applies only to an eligible purchase completed using the applicable Buy with Prime option and is subject to the terms shown for that purchase.
7. Returns and Refunds
Please read our Return & Refund Policy before ordering.
Subject to that policy’s conditions and exclusions, eligible unused and unwashed items may be returned within 30 days of delivery. Items must be in their original condition with the required packaging, tags, and inserts.
Sale items and gift cards are non-returnable, except where a remedy is required by law. This restriction does not remove rights relating to defective, incorrect, or misdescribed products that cannot legally be excluded.
To start a return, contact topwave2026@outlook.com and follow the return instructions provided. Customers generally pay return shipping; eligible return shipping costs are reimbursed when the return results from a defective item or a TOP WAVE error.
We do not offer direct exchanges. Eligible customers may return an item and place a separate order. Replacement arrangements for confirmed transit loss remain available as described in our policy.
Approved return refunds are issued to the original payment method within 10 business days after approval, unless applicable law requires an earlier refund. Your payment provider may need additional time to post the credit.
Orders placed through Buy with Prime use the return process identified for those orders.
8. Shopify and Third-Party Services
Shopify supplies the technology that powers our online store. Purchases of TOP WAVE products are transactions with the business operating TOP WAVE; Shopify is not the seller of those products.
Payment providers, accelerated checkout services, review platforms, and other third-party services may have their own terms and privacy notices. Please review any terms presented when you choose to use those services.
Our website may link to external websites. A link does not mean that we control or endorse all content on the linked website. Each third party is responsible for its own services, without limiting any responsibility that applicable law places on TOP WAVE.
If you purchase TOP WAVE products through a supported shopping platform or AI shopping channel, review the seller information and terms presented at checkout. For orders sold by TOP WAVE, we remain responsible for our obligations as the seller.
9. Privacy
Our Privacy Policy describes how we collect, use, and share personal information.
Shopify and other providers may process information to operate the store, process payments, fulfill orders, and deliver the services you request. Shopify’s handling of consumer information is also described in its Consumer Privacy Policy.
Any consent required for marketing communications or other processing will be handled separately where required by law.
10. Website Content and Intellectual Property
TOP WAVE’s branding, original photographs, written content, and other protected website materials belong to us or their respective rights holders.
You may browse the website and retain reasonable copies of order information and product information for your own shopping and recordkeeping. Commercial reproduction or use of our protected materials requires permission unless permitted by law.
Purchasing a product does not transfer ownership of the intellectual property associated with that product or our website. Nothing in this section restricts lawful reviews, fair use, or other rights provided by law.
11. Reviews and Other Submissions
Please submit only reviews, photographs, and other content that you have the right to share. Reviews should reflect your honest experience. Any incentive or material relationship connected with a review should be disclosed.
You retain ownership of your submissions. By submitting content for public display, you give TOP WAVE a non-exclusive, royalty-free permission to host, display, and reproduce it as reasonably necessary to operate and promote our store. Any formatting edits must not materially misrepresent your opinion.
We may remove spam, unlawful content, personal information, or material that infringes another person’s rights. We will not prohibit an honest review solely because it is negative.
Do not include confidential or sensitive information in public submissions.
12. Acceptable Use
You must use the Services lawfully and respect the rights of other people.
You may not:
- Submit fraudulent orders or use unauthorized payment information.
- Impersonate another person or provide deliberately misleading information.
- Upload malicious software or interfere with the operation of the website.
- Bypass security controls or access accounts or information without permission.
- Collect personal information about other users without a lawful basis.
- Use the Services to send spam, threats, or unlawful material.
- Infringe intellectual property rights.
We may take reasonable measures to prevent misuse and protect customers and the Services.
13. Errors and Service Availability
If we discover an error in a price, description, availability notice, or other material information, we will correct it. If the error affects an existing order, we will contact you and explain the available options, including cancellation and a refund where appropriate or required.
We aim to keep the website available and accurate, but access may occasionally be interrupted for maintenance or circumstances outside our reasonable control. Website interruptions do not cancel our responsibilities for orders already accepted.
14. Warranties and Responsibility
Our products remain subject to any express warranties we provide and any implied warranties or statutory protections that apply by law.
To the extent legally permitted, we do not guarantee that website access will always be uninterrupted or free of technical errors.
Any limitation of responsibility in these Terms applies only where lawful. Nothing excludes or limits responsibility for fraud, willful misconduct, or any loss, injury, warranty obligation, or consumer remedy that applicable law does not allow us to exclude or limit.
To the extent permitted by applicable law, TOP WAVE is not responsible for indirect or consequential business losses arising from use of the website. This provision does not remove an entitlement to a product refund, replacement, or other remedy required by law.
15. Suspension and Termination
We may restrict or suspend access when reasonably necessary to address fraud, unlawful activity, a material breach of these Terms, or a security risk. Where appropriate and legally required, we will provide notice.
Suspending an account does not remove rights or obligations relating to an existing order, payment, refund, or valid claim.
Provisions concerning intellectual property, existing payment obligations, privacy, and dispute resolution continue to apply where their purpose requires it.
16. Questions, Disputes, and Applicable Rights
If you have a concern about an order or these Terms, please contact us so we can try to resolve it.
Applicable law determines the rights and remedies available to you. These Terms do not deprive you of mandatory consumer protections or prevent you from bringing a claim before a court or authority with lawful jurisdiction.
If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law. A decision not to enforce a provision on one occasion does not waive the right to enforce it later.
17. Updates to These Terms
We may update these Terms as our business, Services, or legal obligations change. The current version and its update date will appear on this page.
Changes generally apply to future use and future orders. We will provide notice of material changes and obtain agreement where required by law. An update will not retrospectively remove rights attached to an existing purchase.
These Terms, together with the applicable policies and any separately agreed written terms, describe the agreement relevant to your use of the Services and purchases from us.
18. Contact Information
TOP WAVE
Business address: 2789 152nd Ave NE, Redmond, WA 98052, United States
Email: topwave2026@outlook.com
Phone: +1 (425) 300-6777
Website: www.topwavehome.com
For returns, please contact us first and use the return address specified in our return instructions. The business address above should not be assumed to be the return destination.