Refund policy

Thank you for shopping with us at TOP WAVE! We strive to provide you with high-quality products and excellent customer service.

To start a return, contact us at topwave2026@outlook.com. Please note that returns must be sent to the following address: 2787 152nd Ave NE, Redmond, WA 98052

Returns Policy

  • Customers may return unused, unwashed items in their original condition within 30 days of delivery for a full refund.
  • Items must be returned with all original packaging, tags and inserts included.
  • Returned merchandise is subject to inspection before a refund is issued.
  • Clearly mark your order number on the outside of your box to avoid delays to your refund.
  • All refunds go to the original purchaser.
  • Orders placed with Buy with Prime are returned through Amazon's return process; you'll find the return option in your Amazon account.

Important: For a timely refund, please send us the return receipt showing the correct return address we provided and the tracking information.

Damages and Issues

  • The buyer will need to pay for return shipping. Return shipping costs will be refunded if the return is the result of a defective item or a TOP WAVE error.
  • If you receive a damaged product, please contact our customer support team within 7 days of delivery with photos and details of the damage. Requests submitted after 7 days cannot be accepted. Our team will review your request and advise you on the next steps.
  • If your order is lost in transit, please contact our customer support team. We’ll work with the carrier to locate it, and if it is confirmed lost, you can choose a replacement, if available, or a refund.

Exceptions / Non-Returnable Items

  • Product photos are gently enhanced for online presentation. Due to natural color variations, returns or exchanges based on color differences cannot be accepted.
  • Sale items and gift cards are non-returnable.
  • If you do not receive an item from your order, please contact our customer support team within 7 days. After 7 days, our customer service team will not be able to replace the missing item.

Exchanges

  • Direct product exchanges are not supported. The replacement option for confirmed transit loss described under Damages and Issues remains available, subject to availability.
  • Customers can return their original order for a refund and create a new order for the replacement.
  • Customers are responsible for the return shipping charges and the shipping charges on the new purchase. Please follow the Return Guidelines above when returning items.

Return Authorization

  • Items that have been used, washed, altered, or damaged for reasons not due to our error are not eligible for a full refund, and may be eligible for a refund of up to 50% of the item's price after inspection.
  • If you receive approval from our customer support team to return a damaged item, they will provide detailed instructions on how to proceed. The item must be returned in its original packaging, including any accessories or promotional materials that were included. We reserve the right to refuse a refund if the returned item is not in its original condition.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at topwave2026@outlook.com.

Customer Support

If you have questions regarding returns or refunds, please contact us at:

Email: topwave2026@outlook.com
Phone: +1 (425) 300-6777